PALS / Complaints

Patient Advice and Liaison Services (PALS)

Concerned but don’t want to complain?

Worried but not sure what to do?

Have a problem but don’t know who to ask?

FREEPHONE 0800 028 3693 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Complaints

Anyone who is or has been receiving NHS treatment can access the NHS complaints procedure, including relatives and carers of patients. Complaints can be made verbally or in writing.

Contact details:

Complaints Team

Freepost RRRZ-JBHB-JYRS

Patient Advice & Liaison Service

NHS Nottinghamshire County

NG21 0HJ

Independent Complaints Advocacy Service (ICAS)

If you consider that you require assistance or support in making a complaint about the NHS you may wish to contact the Independent Complaints Advocacy Service (ICAS). ICAS are independent of the NHS, their services being both confidential and free of charge.
ICAS may be contacted on: 0300 456 8347